Returns and Refunds

Delivery and Returns Policy


Returns & Exchanges:


At the house of MinouLife, we do our best to make our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.


Order cancellation policy:


We pride ourselves on our ability to quickly process all orders that are placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at as soon as possible.


A large majority of in stock items are processed and/or shipped within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or shipped .


No request to cancel your order will be taken into account if it has already been processed.


Delivery address error:


It is your responsibility to check the accuracy of your delivery address and to contact us very quickly to inform us of a modification. The latter cannot be taken into account if and only if your order has not yet been processed.


We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.). In the latter cases, these packages can be returned to us, but not always.


If your order is returned to the sender, we will offer you a refund for your order deducted from shipping costs or we will offer you reshipment, depending on your choice.


You are not eligible for reshipment or reimbursement of your order until your package has been received by the sender.


Return policy :


Aware of current climate issues, andtant donnIt is que each delivery or return has a carbon impact on our dear planet, we want to minimize our carbon footprint as much as possible by offering a return policy It isecological.


So, in the case whereu l'article commanddoes not meet quality requirements; or has a defect, We invite you to nou send us a photo of the product, while emphasizing the issue metIt is, so that we can proceededer to reimbursement. INyou will be able to proceed to the destruction or donation of the product you have, according to your convenience.



The legal withdrawal period : you canWith initiate a return procedure within 14 days from the date of receipt. If YOU wishWith return your purchases, YOU you have the right to do so without necessarily providing justification. However, return costs are your responsibility. When this deadline expires on a Saturday, Sunday or public holiday, it is extended to the working day following. THANKS of Contact us has the next address: for all request back (optional: you can also use the following form when sending your request return form.).