FAQ

Orders and delivery

When will I receive my order?

Orders are shipped from the Paris area, France. Allow 2 to 6 business days for delivery in mainland France, and a few extra days for other countries.

Can I cancel or change my order?

Yes, as long as it has not been shipped yet. Email us as soon as possible at contact@MinouLife.com with your order number. Once the parcel has left, we can no longer change it; you can then refer to our return policy.

Do you ship internationally?

Yes. Shipping costs depend on the destination country and are shown before payment.

Returns and refunds

Is the item you received broken or defective?

Despite careful packaging, a parcel can be damaged in transit. In that case, or if the item is faulty, contact us at contact@MinouLife.com with:

• your order number;
• a description of the problem (wrong or defective item, etc.);
• a photo or video.

We'll find the best solution together.

Security and payments

Is my information secure?

We take reasonable precautions and follow industry best practices so that your personal data is not lost, misused or disclosed.

We do not process or store your card details: they are encrypted and handled by specialised payment providers.