Refund Policy
Shipping and Returns Policy
Returns & Exchanges:
At the house of MinouLife, we do our best to keep our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.
Order Cancellation Policy:
We pride ourselves on our ability to quickly process all orders that are placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, email us at contact@MinouLife.com as soon as possible.
A large majority of in-stock items are processed and/or dispatched within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or dispatched .
No request to cancel your order can be taken into account if it has already been processed.
Delivery address error:
It is your responsibility to verify the accuracy of your delivery address and to contact us very quickly to inform us of any modification. The latter cannot be taken into account if and only if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.). In the latter cases, these parcels can be returned to us, but not always.
If your order is returned to the sender, we will offer you the refund of your order deducted from the shipping costs or we will offer you a reshipment, according to your choice.
You are not eligible for reshipment or reimbursement of your order until your package has been received by the sender.
Return policy :
Aware of current climate challenges, andtant donnIt's que each delivery or return has a carbon impact on our Dear planet, we want to minimize our carbon footprint as much as possible by offering a return policy It'secological.
Thus, in the case whereu l'article commandé does not meet quality requirements; or has a defect, We invite you to nsend us a photo of the product, while emphasizing the problem metIt's, so that we can proceder to reimbursement. INso you can proceed the destruction or donation of the product you have, at your convenience.
The legal withdrawal period: you canwith initiate a return procedure within 14 days from the date of receipt. Whether you wishwith to return to your purchases, you you have the right to do so without necessarily providing any justification. However, the return costs are your responsibility. When this period expires on a Saturday, a Sunday or a public holiday, it is extended to the working day. following. Thank you from Contact us to the next address: contact@MinouLife.com for all request back (optional: you can also use the following form when sending your request return form.).